Cancellation Policy

Cancellation

Playgroup – Where circumstances require the cancellation of a Wild Playgroup Term booking; Participants are required to notify in writing info@wildkindy.com at least 5 business days before the commencement of term to cancel and receive a refund.

Cancellation with less than 5 business days’ notice will be charged at the full rate.

Wild Explorers – If your child is sick or there is a family emergency let us know as soon as you can. We understand that life happens. If you are able to provide 24hrs notice we will send you a gift voucher of equal value that you can use for any of our future events, including the holiday program.

Missed/ Withdrawal

In the event a participant misses a Wild Play Session due to sickness, or otherwise, no make-up session, credit or refund will be offered. Alternatively, in the event that a participant chooses to withdraw from a session before the completion of the term program, no refunds, credits or transfers will be given.

Waitlist

Wild Kindy maintains a waiting list in the event of full sessions. Customers wishing to join the waiting list for a full session must email info@wildkindy.com with name and contact details.